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Applications Engineer

Department: Product Engineering - Road Ready
Location: Southfield, MI
Description

PRIMARY FUNCTION

Develop relationships with OEM and Fleet customers, to include commercial and technical personnel. Act as liaison between key external customers and internal Road Ready teams.

Travel with applicable Clarience sales team members to key customers to understand customer operational issues and identify potential Road Ready solutions. If current Road Ready device/solution does not exist, develop ideas/concepts for review with Road Ready commercial and technical teams to determine feasibility and potential business case.

Listen, understand, and act as voice of customer. Identify customer’s needs and sales opportunities to help future growth.

Gather and research information, confirm specifications, standards, and changes required to make or improve a product. Report or present information and new ideas to be implemented into new and existing services, products, or equipment.

Develop understanding of all existing partner equipment functionality, installation, and operation. Function as Subject Matter Expert on partner equipment in support of commercial, technical, and technical support teams.

Participate in early new partner development with Clarience Research & Development team. Develop understanding of partner equipment functionality, installation, and interface with Road Ready equipment.

Collaborate with OEM and Fleet installation personnel (Engineering, operators, etc.) to ensure device and/or kit installation process is optimized.

Travel to OEM and Fleet customers to lead initial installation of new device and/or kits. Provide training and field support in addition to monitoring and recommending improvements to increase installation efficiency.  When possible, complete an on-site installation dry run with actual or simulated kit to ensure seamless process at initial install.

Lead technical and/or product training for commercial and technical teams at targeted accounts.

Complete detailed documentation of field travel in accordance with internal procedures. Installation reports, training records, opportunities, etc. must be documented and stored in approved location.

Monitor competitors to assist in product planning and engineering initiatives to ensure Road Ready continues as the market leader in trailer telematics. Assist with market research (surveys, discovery calls, social media, competitive analysis, etc.) of the telematics industry, as requested.

Provide design, specification, and product definition support to engineering team. Provide critical design input from customer reviews/discussions and recommend design changes or enhancements.

Coordinate, plan and lead field test activities for new equipment, hardware, and firmware. Field testing plan must include quantifiable metrics developed with support of lab and R&D personnel and result in final validation report in accordance with department procedures.

Draft technical guides, installation instructions and any applicable technical documents related to new devices, kits, applications, partner equipment, etc. Collaborate with Road Ready Marketing personnel to create final, customer ready technical documents.  Maintain technical documents in accordance with department procedures.

Keep current in applicable engineering and software fields. Stay informed and aware of latest industry practices and developments in science and technology.

Supports other activities as directed.

 

EDUCATION/EXPERIENCE

Requires 4-year engineering degree in any of the following disciplines: Electronics Engineering, Mechanical Engineering or Plastics Engineering.  Candidates with other technical degrees will be considered based on relevant work experience.

Prefer candidates with at least 3-5 years of work experience in Application Engineering and/or related industry.

Prefer candidates with formal problem-solving skills/experience.

Excellent communication and organizational skills are required.

 

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes:  a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

 Equal Opportunity Employer M/F/Vets/Disabled

 

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