Careers
JOIN THE CREW

TECHNICAL SUPPORT SPECIALIST

Department: Road Ready
Location: Southfield, MI
Description

JOB DESCRIPTION:

 

Specific duties and responsibilities include, but not limited to, providing technical support in the following areas:

  • New customer onboarding and User Interface training.
  • Field service troubleshooting for current customers (both virtual and in the field).
  • Timely responses to customer requests (technical support line).
  • Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicating customer input with internal cross functional teams.
  • Provide internal training on products to Sales, Customer Service and Quality departments.
  • Analyze call-log data and offer recommendations for training and/or technical bulletins focused on specific customers.
  • Work closely with Road Ready development team to identify bugs and resolve customer facing issues as well as communicate customer feedback.
  • Diagnose and resolve product issues.
  • Oversee equipment installations and train OEMs on proper installation procedures.

REQUIREMENTS:

 

  • Bachelor's degree in Engineering, Computer Science or technical related field.
  • One to three years of relevant technical and customer support experience.
  • Common knowledge of 12 VDC wiring and cellular network operations.
  • Knowledge of API data utilization through 3rd party groups.
  • IT, engineering/technical background preferred.
  • Sales experience a plus.
Submit your resume
Upload Resume
No File Chosen